Hookah: Outlook Cloudy Pamphlet

Privacy Policy

We respect and are fully committed to protecting your privacy. We will not sell any personal information you provide to us when visiting our website. Security Policy We assure you that your personal information is always safe. Our SSL software is the industry standard and encrypts all of your personal information including credit card number, name and addres.

Refund/Return Policy

Every order is custom made to each customer’s needs and has no re-sale value, so therefore, all sales are final. If there are mistakes with the order, a replacement may be issued, but only with manager approval.

Shipping/Delivery Policy

Our Fulfillment Department will make every effort to ship out your order in a timely manner. Most items will be shipped out within 4 days of the order, but some items, such as promotional items, may take longer, with each item having its own lead-time. The carries that may be used are UPS (in most cases), USPS or FedEx. We cannot ship to PO Boxes, only physical addresses. UPS picks up deliveries Monday – Friday, excluding holidays. All packages are shipped Ground Shipping, unless otherwise requested. If you require expedited shipping, please speak to your sales rep, Kristin at 512-285- 9895 or call Home Office at 985-359- 7848. Shipping & Handling Costs: Shipping is automatically calculated at 10% of the full amount of the order being placed. Example: If the entire order total is $800, shipping is $80, so the total order with shipping would be $880. Tax: Out of state orders and non-profit organizations WILL NOT be charged sales tax. Orders delivered within Louisiana that are not considered non-profit will be charged 10% sales tax.